Shipping policy
Shipping Policy
Processing Time
- Order Processing: Orders are processed within [5-7 business days] after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Custom Orders: For custom or personalized orders, please allow an additional [5-7 business days] for processing.
International Shipping
- Rates: International shipping charges will be calculated and displayed at checkout.
- Delivery Time: Varies by destination, typically [7-21 business days].
- Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Shipping Confirmation and Order Tracking
- Confirmation: You will receive a shipping confirmation email once your order has shipped.
- Tracking: A tracking number will be provided to track the status of your shipment.
Lost or Damaged Packages
- Lost Packages: If your package is lost during transit, please contact us at sales@shifa-stores.com with your order number. We will investigate and, if confirmed lost, will offer a replacement or refund.
- Damaged Packages: If your package arrives damaged, please take photos and contact us immediately at sales@shifa-stores.com. We will arrange for a replacement or refund.
Shipping Insurance
- We offer optional shipping insurance at checkout for added protection against lost or damaged packages.
Returns and Exchanges
- For details on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any further questions, please don't hesitate to contact us at:
- Email: sales@shifa-stores.com
- Phone: 900200708
- Address: Shifa Ambience. gulshan colony, Hyderabad